FAQs – SnowShop.us

Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions about shopping at SnowShop.us. If you can’t find what you’re looking for, feel free to reach out to us directly.

General Questions

Q: What kind of products does SnowShop.us sell?
A: We specialize in high-quality apparel and accessories, including t-shirts, snapback caps, hoodies, and sneakers.

Q: Where is SnowShop.us located?
A: Our shop is located at 7812 Chadamy Way, San Diego, CA 92130, United States.

Q: How can I contact customer support?
A: You can contact us via:

Ordering and Payment

Q: How do I place an order?
A: Simply browse our website, select the items you like, add them to your cart, and proceed to checkout to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards and other secure payment methods as listed at checkout.

Q: Can I change or cancel my order after placing it?
A: If you need to make changes or cancel an order, please contact us immediately at [email protected]. Changes may not be possible if the order has already been processed.

Shipping and Delivery

Q: How long does it take to ship my order?
A:

  • Printed items (e.g., t-shirts, hoodies): 5-7 business days.
  • Embroidered items (e.g., caps, custom designs): 10-20 business days.

Q: Do you ship internationally?
A: Currently, we only ship within the United States. For inquiries about international shipping, please contact us.

Q: How can I track my order?
A: Once your order is shipped, we will send you a confirmation email with a tracking number.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn, and unwashed items in their original packaging. Please review our Return and Refund Policy for more details.

Q: How do I request a return?
A: Contact us at [email protected] with your order number and reason for return. Our team will guide you through the process.

Q: Are shipping fees refundable?
A: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

Products and Care

Q: What sizes do you offer?
A: We offer a wide range of sizes to fit all body types. Size charts are available on each product page for your reference.

Q: How do I care for my apparel?
A: Detailed care instructions are included on the product labels. For best results, we recommend:

  • Washing items in cold water.
  • Avoiding bleach or harsh detergents.
  • Air-drying or using low heat in the dryer.

Other Questions

Q: Do you offer bulk orders or custom designs?
A: Yes, we accept bulk orders and custom design requests. Please contact us at [email protected] for more information.

Q: How can I stay updated on promotions and new arrivals?
A: Sign up for our newsletter or follow us on social media to stay informed about the latest offers and collections.

Still have questions? Contact us anytime at [email protected] or call us at +1 310-751-2460.

Thank you for choosing SnowShop.us! We’re here to ensure your shopping experience is seamless and enjoyable.